Terms & Conditions

1. Scope of services

The specific services, deliverables, schedule, price, dependencies, and acceptance criteria for each project will be stated in a written quotation, proposal, statement of work, or service agreement accepted by the client. If project-specific terms conflict with these terms, the project-specific terms will apply.

2. Quotations and changes

Quotations are valid for the period stated in the quotation. Work outside the approved scope requires written approval and may affect the price and delivery schedule. Estimates may change when requirements, third-party systems, or client dependencies change.

3. Client responsibilities

The client must provide accurate requirements, content, access, approvals, and feedback within agreed timeframes. The client confirms that it has the right to use all materials, data, accounts, and systems supplied for the project.

4. Fees and payments

Fees, taxes, currency, deposit requirements, and milestone dates are stated in the approved quotation or agreement. Payments are due according to that schedule. We may pause work when an undisputed payment is overdue.

5. Delivery and acceptance

We will provide deliverables for review at the agreed stages. The client must report material issues against the approved acceptance criteria within the review period stated in the project agreement. If no period is stated, the review period is seven calendar days.

6. Intellectual property

After full payment, the client receives the ownership or licence rights stated in the project agreement. Pre-existing tools, frameworks, reusable components, third-party software, and open-source materials remain subject to their existing ownership and licence terms.

7. Third-party services

Projects may depend on hosting, domains, payment processors, APIs, app stores, or other third-party services. Their availability, approval, pricing, policies, and performance are controlled by their respective providers.

8. Confidentiality

Each party will use reasonable care to protect confidential information received for the project and will use it only for delivering or receiving the agreed services, unless disclosure is required by law.

9. Support and warranty

Any support period, maintenance service, response target, or defect-remediation commitment will be stated in the project agreement. Changes in requirements, third-party services, client-managed systems, or unauthorised modifications are not treated as defects in the delivered work.

10. Cancellations and refunds

Cancellations and refunds are handled under our Refund & Cancellation Policy and any project-specific agreement.

11. Limitation of liability

To the extent permitted by applicable law, neither party will be liable for indirect, incidental, or consequential loss. Our total liability relating to a project will not exceed the fees paid for the affected services, except where such limitation is prohibited by law.

12. Governing law

These terms are governed by the applicable laws of the United Arab Emirates. The parties will first attempt to resolve disputes through good-faith discussion before pursuing other remedies available under applicable law.

13. Contact

Questions about these terms can be sent to admin@hitechallcreationtechnology.com or raised by phone at +971 52 741 6323. Our business address is FAMC1513, Compass Building, Al Haram Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.